Contact Us
We're Happy to Help
Have a question about a piece you've discovered, personalization, sizing, an existing order, or something special you'd like created?
You're in the right place.
At Shirley’s Designs Handcrafted Jewelry, every customer and every story matters. Whether you're choosing a meaningful gift, creating a personalized keepsake, or simply need a little guidance before ordering, I'm happy to help.
Please complete the contact form below, and you can generally expect a response within 24–48 business hours.
How Can We Help?
You can contact Shirley’s Designs regarding:
- Product questions
- Personalized engraving
- Custom jewelry inquiries
- Gemstone questions
- Bracelet, necklace, or ring sizing
- Existing orders
- Shipping questions
- Final-sale policy and damaged, defective, or incorrect items
- Jewelry repairs
- Event and bulk personalization
- Wholesale inquiries
- General questions
The more information you provide, the easier it will be for us to assist you.
Contact Us About an Existing Order
If your question relates to an existing order, please include your:
- Full name
- Order number
- Email address used when ordering
- Brief description of your question or concern
If you're contacting us about damaged jewelry, an incorrect item, or a repair, please include clear photographs whenever possible.
This helps us assist you more efficiently.
Prefer to contact us directly?
For easier processing, please use a helpful subject line such as:
ORDER QUESTION
PERSONALIZATION GUIDE
SIZING HELP
DAMAGED / INCORRECT ITEM
REPAIR
CUSTOM ORDER
WHOLESALE
Business Hours
Monday–Friday
9:00 AM–5:00 PM Central Time
Saturday–Sunday
Closed
Messages received outside business hours will be reviewed during the next available business period.
Please allow approximately 24–48 business hours for a response.
Looking for a Quick Answer?
You may find what you need in one of our helpful guides:
Something Special in Mind?
Let's Talk About Your Idea
Sometimes what you're looking for isn't already in the shop.
If you're interested in a custom design, personalized keepsake, event order, or something inspired by a previous Shirley’s Designs piece, tell us a little about what you have in mind.
When contacting us about a custom request, please include:
- Type of jewelry
- Preferred gemstones or colors
- Personalization ideas
- Desired size
- Quantity
- Occasion
- Date needed, if applicable
- Inspiration or reference photographs, when appropriate
Because handcrafted jewelry takes time, please reach out as early as possible for special occasions and larger orders.
From My Hands to Yours
Thank you for taking the time to connect with Shirley’s Designs.
Behind every message, order, gemstone, and handcrafted piece is a small artisan business that genuinely appreciates your support.
Whether you're here to ask a question or begin creating something meaningful, I look forward to hearing from you.
Shirley Martinez
Founder & Designer
Shirley’s Designs Handcrafted Jewelry
Jewelry with meaning. Created by hand, from the heart.
Your story. Your bespoke.