Custom Order Policy
Because custom jewelry is created specifically for you, please review the following before submitting your request.
Design & Availability
Custom-order requests are subject to design feasibility and the availability of gemstones, charms, metals, findings, and other materials. If a requested material is unavailable, alternative options may be offered for your consideration.
Design Approval
You are responsible for reviewing and approving your final design details before production begins. Please carefully verify names, initials, dates, spelling, sizing, engraving, gemstone selections, and other personalization details.
Pricing & Payment
Custom pricing is based on the final design, materials, personalization, and labor required. Your final price will be provided before production begins. Payment is required before materials are ordered or your custom piece enters production unless otherwise stated in your custom-order agreement.
Changes & Cancellations
Changes should be requested before final approval and production begins. Once materials have been ordered, engraving has begun, or your jewelry is in production, changes or cancellations may not be possible and may result in additional charges.
Personalized & Custom Orders
All sales are final. Shirleyโs Designs does not accept returns, exchanges, or refunds. This includes all custom and personalized orders.
If your item arrives damaged or defective, or you receive an incorrect item or personalization due to an error by Shirleyโs Designs, please contact info@shirleys-designs.com promptly with your order number and clear photographs so we can review the issue and assist you. Please see our Returns & Final Sale Policy for details.
Natural Gemstone Variations
Natural gemstones may vary in color, pattern, markings, texture, shape, and other characteristics. These natural variations are expected and are not considered defects.
Sizing
Please provide accurate measurements when requesting custom-sized jewelry. If resizing is possible after completion, additional material, labor, and shipping charges may apply.
Turnaround Time
Custom-order timelines vary depending on design complexity, material availability, personalization, and current order volume. Any timeframe provided is an estimate unless otherwise expressly agreed upon.
Shipping
Shipping time is separate from the custom-order production timeframe. Tracking information will be provided once your completed order ships. Applicable shipping charges will be confirmed with your order.
Ready to Create Your Piece?
Let's Create Something That Belongs to Your Story.
Tell me what you're envisioningโthe gemstones you love, the meaning behind the piece, and the details that will make it yours.
Design with soul. Create with purpose.