Returns & Final Sale Policy
Handcrafted With Care. Here to Help.
Every Shirleyโs Designs piece is thoughtfully handcrafted, carefully inspected, and prepared with attention to detail before it leaves our hands.
All Sales Are Final
All sales are final. Shirleyโs Designs does not accept returns, exchanges, or refunds.
This applies to all purchases, including personalized, engraved, customized, and made-to-customer-specification jewelry. Please carefully review product details, sizing, materials, personalization, and your order information before completing your purchase.
Damaged, Defective, or Incorrect Items
If your item arrives damaged or defective, or you receive an incorrect item or personalization due to an error by Shirleyโs Designs, please contact info@shirleys-designs.com promptly with your order number and clear photographs so we can review the issue and assist you.
Natural Gemstone Variations
Variations in color, pattern, veining, transparency, texture, mineral inclusions, and shape are natural characteristics and are not generally considered defects.
Jewelry Care
Damage resulting from normal wear, improper care, accidents, excessive stretching, exposure to chemicals or water, or misuse is not considered a product defect.
Jewelry with meaning. Created by hand, from the heart.