Frequently Asked Questions (FAQs)
Frequently Asked Questions
Find quick answers about Shirley’s Designs Handcrafted Jewelry, personalization, sizing, shipping, returns, jewelry care, and repairs.
How long does it take to prepare my order?
Most in-stock, non-personalized orders are prepared for shipment within approximately 1–3 business days. Personalized and engraved jewelry generally requires approximately 5–10 business days for creation and processing before shipment. Business days do not include weekends or U.S. holidays.
Can I personalize my jewelry?
Yes. Select designs can be personalized with details such as initials, names, dates, or other available options shown on the product page. Please review all personalization information carefully before submitting your order.
Can personalized or custom jewelry be returned?
No. Personalized, engraved, customized, and made-to-customer-specification jewelry is final sale and cannot be returned, exchanged, or refunded.
If an item arrives damaged, defective, or Shirley’s Designs made an error in fulfilling your personalization, please contact us promptly so we can review the issue and assist you.
Returns & Final Sale Policy
All sales are final. Shirley’s Designs does not accept returns, exchanges, or refunds. Please carefully review product details, sizing, materials, personalization, and your order information before completing your purchase.
If your item arrives damaged or defective, or you receive an incorrect item or personalization due to an error by Shirley’s Designs, please contact info@shirleys-designs.com promptly with your order number and clear photographs so we can review the issue and assist you.
See our Returns & Final Sale Policy for details.
Do you offer complimentary shipping?
Yes. Shirley’s Designs offers complimentary standard U.S. shipping on qualifying orders of $50 or more. Available shipping methods, rates, and estimated delivery times are displayed at checkout.
How do I choose the right jewelry size?
Please use our Jewelry Sizing Guide before ordering, especially for personalized pieces. Bracelet fit can vary based on wrist measurement, bead size, and personal preference.
Will my natural gemstones look exactly like the photos?
Natural gemstones can vary in color, pattern, veining, transparency, texture, shape, and natural markings. These variations are part of the character of natural stone and are not generally considered defects.
How should I care for my jewelry?
Avoid exposing jewelry to excessive moisture, chlorine, harsh chemicals, perfumes, lotions, and abrasive cleaning products. Remove jewelry before showering, swimming, sleeping, exercising, or cleaning. A jewelry polishing cloth is included with every order for gently cleaning and shining appropriate metal surfaces. See the Jewelry Care Guide for complete instructions.
Do you offer jewelry repairs?
Yes. Eligible Shirley’s Designs handcrafted jewelry may qualify for our Lifetime Repair Service. Most approved repairs are completed within approximately 5–10 business days after the jewelry is received and the repair is approved. Customers are responsible for shipping jewelry to and from Shirley’s Designs unless otherwise determined.
How can I contact Shirley’s Designs?
Use our Contact Us page or email info@shirleys-designs.com. Please allow approximately 24–48 business hours for a response.
Jewelry with meaning. Created by hand, from the heart.
Your story. Your bespoke.