Repair Policy

Revised Jewelry Repair Policy for Shirley's Designs

At Shirley's Designs, we are dedicated to ensuring the longevity and beauty of your treasured jewelry. Our repair policy is designed with your convenience and understanding in mind. Below, you'll find the updated guidelines on how we handle repairs, including responsibilities for shipping, costs associated with replacing gemstones, repair timelines, and the process for initiating a repair request.

Customer Shipping Responsibilities

Customers are required to cover the costs associated with shipping their jewelry to and from Shirley's Designs for any repairs.

Gemstone Replacement Costs

In the event that your jewelry requires the replacement of missing gemstones, please note that the cost will vary depending on the specific type of gemstone needed. We will discuss and agree upon the price with you before proceeding with shipping.

Repair Completion Timeline
Our team strives to complete all repairs within a timeframe of 5 to 10 business days, ensuring your cherished pieces are returned to you promptly and in pristine condition.

Initiating a Repair Request

To begin the repair process, please follow these simple steps:

1. Email Communication: Reach out to us via email at to inform us of your need for a repair.

2. Subject Line: Ensure the subject header of your email reads "REPAIR" to help us quickly identify and prioritize your request.

3. Photo Upload: Attach a photograph of the jewelry piece in need of repair. This helps us better assess the repair before physically receiving the item.

4. Describe the Repair: Clearly describe the nature of the repair needed. The more detail you provide, the better we can prepare for your specific needs.

5. Response Wait Time: After submitting your request, please allow 24 to 48 hours for our team to respond with further instructions or questions.

By adhering to this revised policy, we aim to make the repair process as smooth and transparent as possible. Shirley's Designs is committed to restoring the beauty and functionality of your jewelry with the care and expertise it deserves. If you have any questions or need further assistance, do not hesitate to contact us.