Is Shirley’s Designs jewelry handmade?
Yes. Each piece is individually handcrafted with thoughtful attention to design, materials, construction, and finishing.
Our jewelry features carefully selected natural and semi-precious gemstones, quality metals, and distinctive details, with personalization available on select designs.
Because our jewelry is handcrafted rather than mass-produced, slight variations may occur from piece to piece. These differences are part of what makes handcrafted jewelry special.
Are your gemstones natural?
Our designs feature natural and semi-precious gemstones as identified in each product description.
Because gemstones are created by nature, variations in color, pattern, veining, transparency, texture, shape, markings, and natural inclusions may occur. These characteristics help make every handcrafted piece beautifully individual.
Where do you source your gemstones?
Our gemstones are carefully selected from trusted suppliers and gemstone and bead vendors, including vendors discovered through jewelry industry events.
Materials are selected for their quality, beauty, character, and suitability for our designs.
Will my jewelry look exactly like the photograph?
Your jewelry will reflect the overall design shown; however, natural gemstones can vary in color, pattern, markings, veining, transparency, texture, and shape.
These natural characteristics are not considered defects. They are part of what makes your piece uniquely yours.
Personalization
What is Personalization?
Personalized = Make one of my designs yours.
The customer selects an existing handcrafted design and adds meaningful details—initials, names, dates, affirmations or engraving.
Can I personalize my jewelry?
Yes. Personalization is available on select Shirley’s Designs pieces.
Depending on the design, options may include names, initials, dates, meaningful words, short affirmations, memorial messages, and other engraving options.
How do I submit my engraving?
Enter your personalization exactly as you want it engraved in the personalization field provided on the product page.
Please carefully check all spelling, initials, dates, numbers, and capitalization before completing your order.
Personalized jewelry is created according to the information you submit.
How Much Text Can I Have Engraved?
The amount of text depends on the size and shape of the available engraving area.
Short names, initials, dates, meaningful words, and brief messages generally provide the best result.
If you're unsure whether your requested engraving will fit, please contact us before ordering.
Can I request engraving that isn't shown as an option?
Possibly. If you have a personalization request that isn't listed on the product page, contact info@shirleys-designs.com before placing your order.
We'll let you know whether your request can be accommodated.
Custom Jewelry
What is a Custom Order?
Custom = Let me create something around your story.
You work directly with the customer to select gemstones, metals, charms, engraving and design details to create a more individualized piece.
Do you accept custom orders?
Yes. We welcome custom-order requests based on design feasibility and the availability of gemstones, metals, charms, and other materials.
Can you recreate a previous Shirley’s Designs?
Possibly. Because natural gemstones and materials vary in appearance and availability, an exact recreation may not always be possible.
Depending on material availability, we may be able to recreate a previous Shirley’s Designs piece or create a similar design while preserving the handcrafted individuality of your new piece.
Can you recreate jewelry from another designer?
We respect the creativity and intellectual property of other artists and designers and do not duplicate another designer’s copyrighted/original work.
However, we can discuss creating an original Shirley’s Designs piece inspired by the customer’s preferred style, materials, colors, or overall direction.
Sizing
How do I choose the correct jewelry size?
Please provide the appropriate size or length for your jewelry when placing your order.
For bracelets, measure your wrist and consider whether you prefer a close, comfortable, or loose fit. For necklaces, select your preferred necklace length. For rings, provide your correct ring size. For anklets or other sized pieces, provide the requested measurement shown on the product page.
Customers are responsible for providing accurate sizing and measurements before completing their order.
Please review our Sizing Guide or contact info@shirleys-designs.com if you need assistance before ordering.
What if I provide the wrong size?
Please contact us to determine whether your jewelry is eligible for resizing or adjustment.
Resizing or adjustments depend on the design, materials, personalization, and availability of replacement components. Additional labor or material charges may apply.
Customers are responsible for all shipping costs to and from Shirley’s Designs for resizing, adjustments, repairs, or other approved services.
Processing & Shipping
How long will my order take?
Non-personalized pieces: Generally prepared within 1–3 business days.
Personalized jewelry: Generally requires approximately 5–10 business days for creation and processing before shipment.
Processing time and carrier transit time are separate.
Will I receive tracking information?
Yes. Once your order has been completed and shipped, tracking information will be sent to the email address provided during checkout.
Please allow time for the carrier's tracking system to update.
Do you offer complimentary shipping?
Yes. Shirley’s Designs offers complimentary standard U.S. shipping on qualifying orders of $50 or more.
Available shipping methods and rates are displayed during checkout.
Do you ship internationally?
We currently ship within the United States only. International shipping is not available.
What if my order arrives damaged?
If your package or jewelry arrives damaged, please contact info@shirleys-designs.com promptly with your order number and clear photographs so we can review the issue and assist you.
Keep all original packaging and take clear photographs of the package, shipping label, and damaged item. This documentation may be needed for a carrier damage claim.
Final Sale, Returns & Refunds
Are refunds available?
All sales are final. We do not accept returns, exchanges, or refunds.
Because each Shirley’s Designs piece is carefully prepared for your order, and many pieces are handcrafted, personalized, or created in limited quantities, please review product details, sizing, personalization, and your order information carefully before completing your purchase.
If your order arrives damaged, defective, or you receive an incorrect item due to an error by Shirley’s Designs, please contact us promptly so we can review the issue and assist you.
Can I return or exchange my jewelry?
No. All sales are final. We do not accept returns, exchanges, or refunds.
Please review sizing, product details, materials, and personalization carefully before placing your order. If you need assistance before purchasing, please contact us and we’ll be happy to help.
If your item arrives damaged or defective, or you receive an incorrect item or personalization due to an error by Shirley’s Designs, please contact info@shirleys-designs.com promptly with your order number and clear photographs so we can review the issue and assist you.
Jewelry Care
How should I care for my jewelry?
A little intentional care can help preserve your jewelry's beauty.
Remove your jewelry before showering, swimming, sleeping, exercising, or participating in activities that expose it to excessive moisture.
Avoid chlorine and harsh chemicals, and allow perfumes, lotions, and other body products to dry before putting on your jewelry.
Gently wipe your jewelry after wearing and store individual pieces in a protective pouch, bag, or jewelry box.
A jewelry polishing cloth is included with every order and may be used to gently clean, protect, and restore shine to appropriate silver, gold-plated, and other metal surfaces.
Can I use jewelry cleaner on my gemstones?
We do not recommend using a general jewelry cleaner without first confirming that it is appropriate for the specific gemstones and metals in your piece.
Some natural gemstones are porous or sensitive to certain cleaning methods.
Avoid harsh chemicals, ultrasonic cleaners, steam cleaners, bleach, acetone, and abrasive products unless specifically recommended for your jewelry.
When in doubt, contact us before cleaning your piece.
Repairs & Adjustments
Do you repair Shirley’s Designs jewelry?
Yes. We offer a Lifetime Repair Service for eligible jewelry originally created by Shirley’s Designs.
Repair eligibility and any applicable charges depend on the jewelry's condition, type of damage, materials required, and availability of replacement components.
Who pays for shipping on repairs or adjustments?
We recommend using a trackable and insured shipping method when sending jewelry to Shirley’s Designs.
Shirley’s Designs is not responsible for packages lost or damaged while in transit.
Any applicable return shipping charges will be communicated before your jewelry is shipped back to you.
Gifts
Can I send jewelry directly to someone as a gift?
Yes. Enter the recipient's correct shipping information during checkout.
Gift packaging options, when available, will be displayed on the applicable product page or during checkout.
When ordering personalized jewelry for a birthday, anniversary, holiday, or other special occasion, please allow 5–10 business days for creation and processing before shipment.
Do you offer gift cards?
Yes. Shirley’s Designs gift cards are available when you'd love to give something meaningful while allowing the recipient to choose the piece that speaks to them.
Gift card purchases are final except where otherwise required by applicable law.
SHOP GIFT CARDS
Events & Bulk Personalization
Do you create jewelry for events or gift bags?
Yes. We welcome inquiries for eligible events, celebrations, organizations, and special occasions.
Please email info@shirleys-designs.com with your event date, estimated quantity, jewelry or keepsake you're interested in, personalization requirements, and desired delivery date.
Please provide as much advance notice as possible for larger orders.
Wholesale
Do you offer wholesale purchasing?
Yes. Shirley’s Designs welcomes inquiries from qualified retailers interested in carrying our handcrafted jewelry.
Please email info@shirleys-designs.com with your business name, contact information, business or resale information, website or retail location when applicable, products of interest, and estimated order quantity.
We'll review your inquiry and provide additional wholesale information when appropriate.
Limited-Edition Collections
How often do you release limited-edition jewelry?
Shirley’s Designs periodically introduces limited-edition and special-release designs.
Because quantities, gemstones, and specialty materials may be limited, some pieces may not return once sold.
Join our email community to be among the first to discover new designs, gemstone stories, special releases, and meaningful gift inspiration.