Customers are responsible for verifying the shipping address on ALL invoices.
The shipping address provided by the customer will be used to ship customers order/s. Shipped orders with an incorrect shipping address, is the customer's responsibility. If the package is returend to sender (Shirley's Designs), the customer will be responsible for the cost of shipping.
MADE-TO-ORDERS & WEBSITE ORDERS
Made-to-order is a personalized order
Made-to-orders are selected materials and approved by you
All made-to-orders are paid-in-full upon approved materials
Allow 5-10 business days for completion (depending on request)
Would you like a made-to-order? submit your request in CONTACT , allow 48 hours for reply
When a made-to-order is placed, and approved by you. You will receive an invoice from Shirley's Designs. If you do not see it in your mailbox, please check your spam mail
Website orders, are a ONE-OF-A-KIND beautifully handcrafted designs ready for shipping and to be owned by you
Shirley's Designs accepts the following; PayPal, Mastercard, Visa, Amex, Discover, and all Debit Cards. (you do not have to have a PayPal account to checkout)
REPAIR & RESIZE
Do you need a repair or a resize? CONTACT Shirley's Designs, allow 48 hours for reply
Allow 5-10 business day for repair or resize
Repair cost, is determined on item and materials
Repair time is determined upon receiving item and queue
Resize cost, is determined on item and materials
Resize time is determined upon receiving item and queue
RETURNS, EXCHANGES & REFUNDS
No refund on shipping and handling
No returns or exchanges on made-to-orders (personalized orders)
No refunds on made-to-orders, because it was personalized for you
No refunds on website orders after 48 hous of delivery date
Refund on website orders only. CONTACT within 48 hours of delivery date and an unopen mailer
When an order is placed from the website, you will receive your order conformation from Shirley's Designs. If you do not see it in your mailbox, please check your spam mail
How do I care for my pieces?
Treat all gemstones and findings with love. Try your best not to expose to any water sources, when wearing. Keep covered in a bag from dust
Can I remake a design?
One-of-a-kind pieces can NOT be remade due to its natural shape, size, and color. However, I can come close to the original design to create your very OWN, one-of-a-kind
How often do I create Limited editions?
Twice a year, a newsletter will be sent out
Where do I find the beautiful natural gemstones?
I travel and attend bead expos though out our globe. I hand select every single one, ensuring I am delivering nothing but the best for YOU
I am having an event, and need personalized items for my swag bags?
CONTACT Shirley's Designs, with name, date of event and specifications of request with qty.
Do I offer Wholesale?
Yes I do, CONTACT Shirley's Designs with name of business, and business I.D. number and request